uus Platform Account Terms

When you open an account on uus, you agree to the terms that govern how we operate and how you use our platform. These terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the jurisdiction limits that apply to our services. We've written them in plain language so you understand what we do, what we expect from you, and what happens if something goes wrong.

Our terms reflect our commitment to fair play, account security, and transparent operations. We require KYC verification before your first withdrawal to protect against fraud and comply with local regulations. We encrypt your data, we don't share your payment details with third parties, and we settle withdrawals to your original deposit method. Your account balance is always accurate and updated in real time.

This page outlines the key terms that apply when you join uus. If you have questions about any of these terms, contact our support team via email or in-app help. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account opening and eligibility on uus

To open an account on uus, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. When you register, you provide your full name, date of birth, email address, and phone number. You agree that all information you provide is accurate and complete. If any information changes (for example, your address or phone number), you must update your account immediately.

We reserve the right to refuse or close an account if we believe you have provided false information, if you are underage, or if you are accessing uus from a jurisdiction where our services are prohibited. We also reserve the right to close an account if we detect suspicious activity, multiple accounts from the same person, or attempts to circumvent our security measures.

Your account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect someone else has accessed your account, change your password immediately and contact our support team. We are not liable for unauthorized access if you have shared your password or failed to secure your account.

Deposits and payment methods on uus

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method settles instantly or within minutes. Your deposit is credited to your account balance immediately and is available for use across all games on uus: sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.

We do not charge deposit fees. The amount you transfer is the amount that appears in your account. However, your bank or payment provider may charge their own fees — we recommend checking with them before depositing.

Deposits are final. Once funds are credited to your account, they cannot be reversed or refunded except in cases of technical error or fraud. If you believe a deposit was made in error, contact our support team immediately with proof of the transaction.

Withdrawals and settlement on uus

You can withdraw your account balance anytime, subject to KYC verification and account review. Withdrawals are processed to your original deposit method — if you deposited via mobile banking, your withdrawal returns to local payment. We do not charge withdrawal fees. The amount you request is the amount you receive.

Withdrawals are subject to verification. If your withdrawal is unusually large, if you've recently changed your password, or if there's been a long gap since your last transaction, we may ask for additional confirmation. This is a security measure to prevent fraud. Verification typically completes within one business day.

Settlement times vary by payment method. online payment and e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet) typically settle within minutes to a few hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take up to one business day depending on the banks involved. We do not guarantee specific settlement times — this depends on the payment processor.

On uus, your account balance is always yours. We hold it securely, we don't charge hidden fees, and we settle withdrawals transparently to your chosen payment method.

Bonus terms and conditions

From time to time, we may offer bonuses or promotional credits to new or existing players. Any bonus offer comes with specific terms: eligibility requirements, wagering conditions, game restrictions, and expiry dates. We communicate these terms clearly when you claim a bonus. You are responsible for reading and understanding the terms before accepting.

Bonuses are not cash — they are promotional credits that must be wagered according to the terms before you can withdraw them. If you do not meet the wagering requirement before the bonus expires, the bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time.

We do not offer fixed bonus amounts (e.g., "our welcome offer free"). Any bonus offer is subject to terms and conditions, and we describe bonuses in generic terms such as "an attractive welcome offer" or "promotional credits." Bonus terms apply only where local law permits.

Account suspension and closure on uus

We may suspend or close your account if: you violate these terms, you provide false information, you engage in fraudulent activity, you attempt to manipulate game outcomes, you access uus from a prohibited jurisdiction, or you breach our responsible-use policy. Suspension means you cannot access your account or place new bets. Closure means your account is permanently terminated.

If we suspend or close your account, we will notify you by email. If your account is closed, any remaining balance will be returned to your original deposit method within a standard verification window. We are not liable for any losses or missed opportunities resulting from account suspension or closure.

You may request account closure anytime by contacting our support team. Once closed, your account cannot be reopened. Any remaining balance will be returned to your original deposit method.

Dispute resolution and complaints on uus

If you have a complaint about your account, a game outcome, a payment issue, or any aspect of uus, contact our support team. We aim to resolve most complaints within a standard response window. Provide as much detail as possible: your account number, the date and time of the issue, what happened, and what you believe should happen to resolve it.

If we cannot resolve your complaint to your satisfaction, you may escalate it to our management team. We will investigate and respond in writing. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction.

We keep records of all complaints and resolutions. These records are available to you upon request and may be used to improve our service.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access uus from a prohibited jurisdiction, we reserve the right to close your account and return your balance.

These terms are governed by the laws of the jurisdiction where uus operates. Any disputes arising from these terms or your use of uus are subject to the dispute resolution process outlined above. You agree not to pursue legal action outside this process except where required by local law.

If any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full effect. We may update these terms at any time. Changes take effect when posted on this page. Your continued use of uus after changes are posted constitutes acceptance of the updated terms.

Data protection and privacy on uus

We protect your personal data using industry-standard encryption (SSL) for all data in transit. Your payment details are never stored on our servers — they pass directly to the payment processor. Your password is hashed and stored securely. Your account data is encrypted at rest.

We do not share your personal information with third parties except where required by law or to process your payments and withdrawals. Our full privacy policy is available from the footer. You can review it anytime to understand how we collect, use, and protect your data.

You have the right to request access to your personal data, to correct inaccurate information, and to request deletion of your data (subject to legal retention requirements). Contact our support team to exercise these rights.

Limitation of liability on uus

We provide uus "as is" without warranties of any kind. We are not liable for: technical errors or downtime, loss of funds due to your own negligence, unauthorized access to your account if you have shared your password, or any indirect or consequential damages arising from your use of uus.

Our total liability to you for any claim arising from these terms or your use of uus is limited to the amount of your account balance at the time of the claim. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Contact and support

If you have questions about these terms, your account, payments, or any aspect of uus, contact our support team via email or in-app help. We respond in English and aim to resolve most issues within a standard response window. You can also review our FAQ section for answers to common questions.

For account verification questions, visit our KYC Verification guideFor payment method details, see our payment options across DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).

These terms were last updated and are effective as of the date posted on this page. We may update them at any time. Your continued use of uus after updates are posted constitutes acceptance of the updated terms. If you do not agree with these terms, do not use uus.